Privacy Policy

At MHS Holidays, a travel brand operated by MAHDU HOSPITALITY SERVICES PVT LTD, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store and protect your personal information when you visit or use www.mhsholidays.com, submit an inquiry, contact us through phone, WhatsApp or email, or use our travel-related services.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the service you request, we may collect the following information:

Name
Mobile number and WhatsApp number
Email address
Travel destination
Travel dates
Number of travellers
Preferred hotel, flight or holiday package
Accommodation and transportation requirements
Information submitted through enquiry or booking forms
Passport or other travel-document information where required for a travel service
Payment and transaction-related information when required to process a booking
Communications and information you provide when contacting us
Technical information such as IP address, browser type, device information and website usage data

We collect information that is reasonably necessary to respond to your enquiry, provide our services, process bookings and improve our customer experience.

2. How We Use Your Information

We may use your information to:

Respond to your travel enquiries
Prepare and send quotations
Provide flight, hotel, holiday, bus, cab, train, visa and group-booking assistance
Process and manage bookings
Coordinate travel arrangements with relevant service providers
Communicate with you regarding enquiries, bookings and services
Provide customer support
Send important service-related information
Improve our website, products and services
Analyze website usage and advertising performance
Detect, prevent and address fraud, misuse or security issues
Comply with applicable legal and regulatory requirements
Send promotional offers and travel-related communications where permitted

3. Phone, WhatsApp and Email

If you contact MHS Holidays by telephone, WhatsApp or email, we may use the information you provide to respond to your enquiry, prepare quotations and provide travel-related assistance.

We may retain relevant communication records where reasonably necessary for customer service, booking management, business records or legal requirements.

4. Marketing Communications

MHS Holidays may occasionally send promotional communications relating to:

Holiday packages
Domestic and international tours
Flights and hotels
Special offers
Travel destinations
Seasonal promotions
Other travel-related services

Where required, promotional communications will be sent in accordance with applicable laws and consent requirements.

You may request to stop receiving promotional communications at any time by contacting us.

Where a “STOP” option is provided in a promotional message, you may use it to request removal from our marketing list.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Understand how visitors use our website
Measure website traffic
Improve user experience
Measure advertising and campaign performance
Help us understand which marketing channels generate enquiries

Some third-party services, including advertising and analytics providers, may use cookies or similar technologies in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Ads, Analytics and Advertising

MHS Holidays may use services provided by Google and other advertising or analytics platforms to measure website traffic, understand advertising performance and improve our marketing campaigns.

These services may collect information such as website visits, interactions, device information and other technical or advertising-related information through cookies, tags or similar technologies.

We do not use these technologies to intentionally collect sensitive personal information for advertising purposes.

Third-party providers process information according to their respective privacy policies and terms.

7. How We Share Your Information

MHS Holidays does not sell or rent your personal information.

We may share information that is necessary to provide a service requested by you with trusted service providers or business partners, including:

Hotels and accommodation providers
Airlines and flight booking providers
Tour operators
Transport and cab providers
Bus and train service providers
Visa or documentation service providers
Payment service providers
Technology, hosting and communication service providers
Other travel suppliers involved in fulfilling your booking

We may also disclose information where required by applicable law, regulation, court order or lawful government request, or where reasonably necessary to protect our legal rights, customers or business.

8. Payment Information

Where you make a payment for a booking or service, payment information may be processed through the relevant payment gateway, bank or financial service provider.

MHS Holidays does not intentionally retain complete card numbers, CVV numbers or other sensitive payment credentials unless specifically required and legally permitted.

Payment providers may have their own privacy policies and security practices.

9. International Travel and Third-Party Service Providers

For international travel arrangements, it may be necessary to share relevant traveller information with airlines, hotels, destination management companies, visa service providers, tour operators or other suppliers located in India or outside India.

Only information reasonably required for the requested service will be shared.

10. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing requested services
Managing bookings and enquiries
Maintaining business and transaction records
Resolving disputes
Preventing fraud or misuse
Complying with legal, tax, accounting or regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, airlines, hotels, payment providers or other external services.

These third-party websites operate independently and may have their own privacy policies and terms.

MHS Holidays is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children's Privacy

Our services are intended for general customers and are not specifically directed towards children.

We do not knowingly collect personal information from children for independent marketing purposes.

If you believe that personal information relating to a child has been provided to us unintentionally, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting:

Access to information held about you
Correction or updating of inaccurate information
Deletion of information where legally applicable
Withdrawal of consent where processing is based on consent
Opt-out from promotional communications

To exercise applicable privacy rights, please contact us using the contact details below.

15. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.

Please note that certain information may need to be retained where required for legal, accounting, tax, contractual or other legitimate purposes.

16. Data Protection Contact

For privacy-related questions, requests or concerns, you may contact:

MHS Holidays
A travel brand operated by MAHDU HOSPITALITY SERVICES PVT LTD

Phone / WhatsApp: +91 7588928520
Alternate Phone: +91 0253 2997409
Email: mhsholidays93@gmail.com
Website: www.mhsholidays.com

Business Address:
OFFICE-A-25, PARKSYDE BUSINESS AVENUE,
WADALA PATHARDI ROAD, PATHARDI, INDIRA NAGAR,
NASHIK, MAHARASHTRA – 422010, INDIA

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage visitors to review this page periodically.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

MHS Holidays
A travel brand operated by MAHDU HOSPITALITY SERVICES PVT LTD

Email: mhsholidays93@gmail.com
Phone / WhatsApp: +91 7588928520
Website: www.mhsholidays.com

We will make reasonable efforts to review and respond to privacy-related requests in a timely manner.